Frequently asked questions - 
all answers at a glance

Apartments in our own properties are reserved for people in precarious situations. Apartments in jointly managed properties can be occupied by anyone.

As a rule, an apartment can be used by a maximum of two (2) people, provided that the furnishings listed in the inventory, condition, and damage list, which forms an integral part of the contract, allow for this and the owner gives written consent for use by two people.

Please inquire individually about use by more than two (2) people, as few apartments permit occupancy by more than two people.

After signing the residential use agreement, which can be done at any time during opening hours, the apartment can be occupied.

The minimum tenancy period is six (6) full calendar months from the signing of the residence agreement, plus a notice period of one month. Apartments in properties owned by the residence owner can be occupied for a maximum of five (5) years; those in jointly managed properties can be occupied indefinitely.

Before signing the residential care home usage agreement, the deposit must be paid and the flat fee for the month in which the residential care home usage agreement is signed must be settled.

The security deposit serves as collateral for all claims of the care home operator that may arise from the care home usage agreement or its future termination.

The security deposit must be paid by bank transfer before the contract is signed.

The monthly costs are a flat fee for the use of the apartment including inventory/furnishings and include all operating, electricity, heating, hot and cold water costs.

The flat-rate fee is subject to an adjustment for inflation based on the Consumer Price Index (e.g., 2020) published monthly by Statistics Austria or its successor index. This adjustment is made annually on January 1st.

The inventory, condition, and damage list documents the apartment and all its furnishings and fittings, and assesses their condition at the time of move-in. Upon return of the apartment, the current condition of the apartment and its furnishings/fittings is assessed on the inventory, condition, and damage list and used to determine the security deposit.

Provided there is sufficient space in the apartment, you are welcome to bring in your own furniture. The existing furniture must not be removed.

Unfortunately, it is not possible to extend a fixed-term residential lease. However, you are welcome to switch to an apartment in one of the properties we manage together.

Provided the minimum residency period (six (6) full calendar months from the signing of the residential care agreement) and the notice period (one month) are observed, a residential care agreement can be terminated at the end of the month following the month in which notice is given. Fixed-term residential care agreements expire automatically without notice.

The monthly flat fee is payable until the apartment is actually returned, but at least until the end of the notice period. The obligation to pay the agreed flat fee continues for the reasonable duration of any necessary replacement, cleaning, and/or repair work.

For security reasons, the termination notice must be signed by hand and submitted via the communication methods specified above. A form is available for contracting parties in the service area.

The apartment may only be returned by the contracting party or a person authorized by a corresponding letter signed by the contracting party. The apartment must be returned to the local care home management no later than the last working day of the month in which the notice of termination was given, after prior arrangement with the local care home management.

The apartment must be vacated, cleaned, and handed over with all keys returned. The inventory, condition, and damage list will document the current condition of the apartment and its contents. The accuracy of the information contained therein will be confirmed by the returning tenant and the local care home management by signing the report.

When returning an apartment, please provide your next address and bank details so that we can send you the deposit statement and refund any credit balance shown therein.

If no defects are found in the apartment upon its return and all liabilities have been settled, the deposit – less the cost of the mattress protectors and any shower curtain present in the apartment – ​​will be refunded to the specified bank account.

Mein Wien-Apartment – ​​Fund for Temporary Housing in Vienna strives to process the settlement of the security deposit paid upon signing the contract as quickly as possible. Depending on any necessary measures for re-letting the apartment and the determination of all associated expenses, this can take up to eight weeks. Delays may occur during peak holiday season (July/August) and also around public holidays (Christmas/New Year's).

Many people live together in our residential buildings, so considerate and respectful behavior from everyone is especially important. Our house rules, which are an integral part of the residential tenancy agreement, help ensure harmonious coexistence within the community. It is very important to us that all residents feel comfortable and respected. Tenants can find the house rules in the service center.

According to Austrian registration law, registration at the apartment is required in any case.

The accommodation of a maximum of one roommate is possible, provided that the apartment has the appropriate furnishings according to the inventory, condition and damage list which forms an integral part of the contract and the owner agrees in writing to the accommodation of a roommate.

Prospective tenants must inform the landlord if they intend to have roommates before viewing the apartment. If you reserve your future apartment via the website, please indicate the total number of people who will be using the apartment when asked about the number of occupants.

Contracting parties can find the corresponding inquiry option in the service area and attach the required documents (valid official photo ID, valid residence permit for non-EU citizens, and the most recent proof of registration).

Keeping pets is possible with the written consent of the owner without additional ongoing costs. Interested parties announce their intention to take in a pet before the viewing; contractual partners can make a corresponding request in the service area.

Keeping a pet is permitted only in accordance with applicable Austrian law. Pets must be kept exclusively within the rented premises. Dogs must wear a muzzle and be kept on a leash outside the rented premises. Any soiling of common areas by the pet must be cleaned up immediately by the owner.

Out of respect for any potential future occupants with allergies, a special cleaning is required after the apartment is vacated. The costs for this will be included in the security deposit settlement.

You can conveniently pay the monthly flat fee by SEPA direct debit by the 5th of the month. Contract partners can upload their signed form in the service area.

The personal belongings listed in the inventory, condition, and damage report, which forms an integral part of the contract, are insured. By taking out a household insurance policy, you can insure your personal belongings against various risks. If you already have household insurance, ask your insurer about including an additional risk location in your coverage.

To use the common areas, please arrange the desired date with your local care home management and sign any existing agreement.